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Workshops

Business
Course # Courses Status
BUS0460 Change Tools for Front Line Leaders and Project Managers

Description: This highly interactive workshop for executives, department heads, managers, supervisors and project leads responsible for implementing business, organizational and technical changes. Helping people thorugh change has become the most urgent challenge for most organizations and leaders regardless of industry or sector. Confusing and poorly managed change can lead to resistance, missed deadlines and cost overruns. Learn how to guide your people through the stages of change and accelerate the speed of acceptance, adoption and implementation. Leave with a practical, step-by-step toolkit for achieving your change implementation objectives.

Length: 7 Hours

Open
HRM0080 Coaching for Continuous Improvement

Description: Coaching is an on-going communication process designed to help individuals develop skills and abilities, confidence and competence. Coaching is used to encourage continued good performance, to correct deviations between current observed performance and standards of performance and to know when and how to push good performance into the realm of exceptional performance.
This on-day workshop will help participants develop others to maximize their personal and professional potential. It will address skills and abilities, confidence and competence and overall l willingness to take responsibility for one's own destiny. Participants will understand the role of coach as mentor and recognize their own strengths and limitations in this role thus enhancing the quality of the working relationship with their staff.

Length: 7 Hours

Open
COMM0120 Dealing with Difficult People

Description: This one-day workshop will help participants recognize the importance of dealing effectively with difficult people, whether they are co-workers, managers, customers, suppliers, members of the community, neighbours or even family. The skills of interpersonal effectiveness are the same, the continued practice of these skills will help develop confidence and competence in dealing with such people and situations.

Length: 7 Hours

Open
BUS1160 Exceptional Customer Service

Description: One of the most effective and least expensive ways to market a business today is through excellent customer service. This workshop focuses on practical guidance for and effective tools aiding us in dealings with our clients. Students will try new skills to improve upon their own customer service knowledge and experience in a non-threatening environment.

Length: 7 Hours

Open
MGMT0530 Influence Without Authority

Description: Whether you are an internal expert (SME), project leader or staff support person, gaining the respect and cooperation of others is critical to your success. Without formal authority it can be difficult to get the attention, priority and help you need. Learn the key behaviours that drive positive influence and how to apply different influence styles when working with different people. Earn the respect and trust of others through communicating in a positive, proactive manner. Apply a range of tools that help motivate others to work with you. Create collaborative work relations focused on achieving the goals and results that you are hoping for

Length: 7 Hours

Open
GINT0351 Property Management 101

Description: This workshop will focus on compliance; landlord and tenant rights; and responsibilities. In Ontario, the Residential Tenancy Act (RTA) governs residential rental activities by balancing the rights and responsibilities of landlords and tenants. This workshop will cover topics such as; Tenancy Agreements, Responsibilities of Landlords, Responsibilities of Tenants, Termination of Tenancies, Assignment and Subletting, Rent Rules, Maintenance Standards, Landlord and Tenant Board, and Enforcement. After completing this workshop participants will gain a better understanding of the concepts and process that should be followed when entered in a landlord tenant relationship.

Length: 3 Hours

Open
EDUC0060 Train The Trainer

Description: For new training professionals and for other trainers who want a hands-on understanding of the training process, this workshop has been designed to provide a practical, ‘how to' guide of the entire training function from needs assessment to evaluation.
This workshop will not only prepare new training staff with crucial survival skills, but also provide experienced trainers with the skills to ensure that adult learners get the most out of their training. You will learn how to conduct a needs analysis and select the best training strategy and use available tools to measure training outcomes. The participant will gain new skills and techniques to create a high impact learning environment including hands-on practice of training techniques, presentation skills, icebreakers and effectively managing the learning environment.

Length: 24 Hours

Open
MGMT0681 Transitioning into the Leadership Role

Description: This highly interactive and engaging session transitions the role of leaders from doing a job and to leading others. Learn how to balance the task and people dimensions of leadership. Understand what helps and hinders effective leadership and how to positively engage people. Apply a range of tools to ensure people are both accountable and empowered to acheive results.

Length: 7 Hours

Open
Computer – Information Technology
Course # Courses Status
COMP0273 Excel Data Management

Description: This course is intended for participants who are familiar with Microsoft Excel and is suitable for users of either version of Microsoft Excel 2013 and or 2016.
Topics include; Maintaining Data, Sorting Lists, Filtering List, Summarizing Data, Working with PivotTables, Working with External Data.

Length: 6 Hours

Open
COMP0271 Excel Level 1

Description: This course is intended for new users of Excel and is suitable for users of either version of Microsoft Excel 2013 or 2016.
Topics include; Getting Started with Excel , Modifying Worksheets, Using Formulas and Functions, Formatting and Viewing Worksheets, Printing Worksheets

Length: 6 Hours

Open
COMP0272 Excel Level 2

Description: This course is intended for participants who are familiar with Microsoft Excel and is suitable for users of either version of Microsoft Excel 2013 and or 2016
Topics include; Worksheet Organization, Advanced Formulas, Using Multiple Workbooks and Worksheets, Working with Charts, Applying Formatting.

Length: 6 Hours

Open
COMP0273 Excel Level 3 - Data Management

Description: This course is intended for participants who are familiar with Microsoft Excel and is suitable for users of either version of Microsoft Excel 2013 and or 2016.
Topics include; Maintaining Data, Sorting Lists, Filtering List, Summarizing Data, Working with PivotTables, Working with External Data.

Length: 6 Hours

Open
Language and Communications
Course # Courses Status
LANG1480 Beginning Conversational French

Description: This course will teach you how to communicate easily and comfortably with those who speak French. You'll learn practical, common phrases that will make your trip to the many French-speaking regions of the world more pleasant. You'll learn dialogue specific to various settings, and you'll be surprised how easy it can be to speak another language!

Length: 24 Hours

Open
Leadership Series
Course # Courses Status
HRM0080 Coaching for Continuous Improvement

Description: Coaching is an on-going communication process designed to help individuals develop skills and abilities, confidence and competence. Coaching is used to encourage continued good performance, to correct deviations between current observed performance and standards of performance and to know when and how to push good performance into the realm of exceptional performance.
This on-day workshop will help participants develop others to maximize their personal and professional potential. It will address skills and abilities, confidence and competence and overall l willingness to take responsibility for one's own destiny. Participants will understand the role of coach as mentor and recognize their own strengths and limitations in this role thus enhancing the quality of the working relationship with their staff.

Length: 7 Hours

Open

Publications

Spring 2018 Continuing Education Catalogue
Spring 2018 Catalogue (pdf)

Information in this PDF is available on our website.

Winter 2018 Continuing Education Catalogue
Winter 2018 Catalogue (pdf)

Information in this PDF is available on our website.

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